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SUBMIT SUPPORTING DOCUMENTS

This site allows you to upload the required supporting documents for your American Express Card application. You will need to provide the required documents within the next 7 days to complete your application.

To get started, please provide the information below to access your application. This is a secure site. All of the information will be encrypted to protect your privacy.


FAQ

Please enter the following information

All fields marked with (*) are mandatory

Reference Number*
Postal Code*
Date of Birth* (DDMMYYYY)
Submit

Please refer to your email/letter for contact details for new accounts & operating hours.

Frequently Asked Questions

  • What are the required supporting documents for my application?

    Click here to view the documents required

  • Where can I find the reference number?

    The reference number is available on the Thank You page when you submit your application online, as well as in any follow-up communication related to your application.

  • Are there other ways to send in my documents?

    The easiest way to submit the required supporting documents is by using the Document Upload website. You may also submit your documents via fax or email using the information below.Remember to write your reference number on all your documents.
    You can also email or fax the documents to:

    Credit Cards & Charge Cards:
    Email*:     newaccountsaustralia@aexp.com
    Fax:02 9271 2851

    David Jones Cards:
    Email*:     davidjonesapplications@aexp.com
    Fax:02 8271 7718

    Small Business Cards:
    Email*:     newaccounts.sbs@aexp.com
    Fax:02 9266 3528

  • How can I reduce the size of the file I am uploading?

    You can upload files up to 10MB in size. Larger files will take more time to upload. To reduce the size of the documents, you can:
    1. Scan or create the file in grayscale instead of color.
    2. Reduce the dots per inch (dpi) of a scanned image. 200 dpi should be large enough for your image to read.

  • What is the maximum size allowed for upload?

    The maximum size for a single file is 10MB. The maximum size for a submission is 30MB. Please note that larger files will take longer to upload.

  • What file types can be uploaded?

    The following file types can be uploaded: BMP, GIF, JPEG, JPG, PDF, PNG and TIF. Please make sure files are saved with the correct file extension

  • Who can access the site to upload documents to American Express?

    Depending on the status of your Card application, you will be provided access to this site if your Card application has been conditionally approved or if it requires additional documentation before approval. You may submit the required supporting documents to American Express by uploading them via this site.

  • What if I need technical assistance uploading the documents?

    The answers to most common questions can be found within these FAQs. Please read them carefully in order to quickly resolve any issues you may encounter.
    If you are still having trouble, you may submit your documents via email or fax. Remember to write your reference number on all your documents.
    You can also email or fax the documents to:

    Credit Cards & Charge Cards:
    Email*:     newaccountsaustralia@aexp.com
    Fax:02 9271 2851

    David Jones Cards:
    Email*:     davidjonesapplications@aexp.com
    Fax:02 8271 7718

    Cards & Charge Charge Cards:
    Email*:     newaccountsnz@aexp.com
    Fax:0800888010

    Small Business Cards:
    Email*:     newaccounts.sbs@aexp.com
    Fax:02 9266 3528

  • How can I make sure that my documents uploaded correctly?

    Please be sure to click the 'Finish' button after attaching all your files. You will be directed to a confirmation page once files are uploaded successfully. Files that are not submitted will be lost upon closing the browser window and you will have to upload any file(s) again.

List of Acceptable Documents Basic & Supplementary

  • Permanent Employee

    Proof of ID - Certified

    • A copy of your Valid Australian Drivers License
    • A copy of your Valid Australian Passport and Visa Class Page(visa class only required if foreign passport)
    • A copy of your Valid Australian Proof of Age Card
    • Please note the photo ID must be certified as a genuine copy of the original document by any of the following certified signatories:
      • A Justice of the Peace or Public Notary
      • A member of ICA Australia, A member of CPA Australia
      • National Institute of Accountants with 2+ years of continuous membership
    • Certification Requirements:
      • The phrase, "I certify this to be a true copy of the original document."
      • Full name
      • Qualification / title
      • Date of certification
      • Signature
      • Registration number
      • Stamp or Registered address of certifier

    Proof of Address

    • Recent Utility Bill (eg: phone / mobile bill, electricity / gas bill) within the last 3 months
    • Recent Bank Statement within the last 3 months
    • Most Recent Notice of Assessment from ATO

    Proof of Income

    • Two Recent Consecutive Payslips
    • Notice of Assessment for last financial year from ATO
  • Casual / Temporary Employee

    Proof of ID - Certified

    • A copy of your valid Australian Drivers License
    • A copy of your valid Australian Passport and Visa Class Page (visa class only required if foreign passport)
    • A copy of your valid Australian Proof of Age Card
    • Please note the photo ID must be certified as a genuine copy of the original document by any of the following certified signatories:
      • A Justice of the Peace or Public Notary
      • A member of ICA Australia, A member of CPA Australia
      • National Institute of Accountants with 2+ years of continuous membership
    • Certification Requirements:
      • The phrase, "I certify this to be a true copy of the original document."
      • Full name
      • Qualification / title
      • Date of certification
      • Signature
      • Registration number

    Proof of Address

    • Recent Utility Bill (eg: phone / mobile bill, electricity / gas bill) within the last 3 months
    • Recent Bank Statement (within the last 3 months)
    • Most Recent Notice of Assessment from ATO

    Proof of Income

    • Three months recent payslips (within the last 6 months)
    • Most Recent Notice of Assessment from ATO
  • Self Employed

    Proof of ID - Certified

    • A copy of your valid Australian Drivers License
    • A copy of your valid Australian Passport and Visa Class Page (visa class only required if foreign passport)
    • A copy of your valid Australian Proof of Age Card
    • Please note the photo ID must be certified as a genuine copy of the original document by any of the following certified signatories:
      • A Justice of the Peace or Public Notary
      • A member of ICA Australia, A member of CPA Australia
      • National Institute of Accountants with 2+ years of continuous membership
    • Certification Requirements:
      • The phrase, "I certify this to be a true copy of the original document."
      • Full name
      • Qualification / title
      • Date of certification
      • Signature
      • Registration number

    Proof of Address

    • Recent Utility Bill (eg: phone / mobile bill, electricity / gas bill) within the last 3 months
    • Recent Bank Statement (within the last 3 months)
    • Most Recent Notice of Assessment from ATO

    Proof of Income

    • Most Recent Notice of Assessment from ATO
  • Self Funded Retiree

    Proof of ID - Certified

    • A copy of your Valid Drivers License
    • A copy of your Valid Australian Passport and Visa Class Page (visa class only required if foreign passport)
    • A copy of your Valid Australian Proof of Age Card.
    • Please note the photo ID must be certified as a genuine copy of the original document by any of the following certified signatories:
      • A Justice of the Peace or Public Notary
      • A member of ICA Australia, A member of CPA Australia
      • National Institute of Accountants with 2+ years of continuous membership
    • Certification Requirements:
      • The phrase, "I certify this to be a true copy of the original document."
      • Full name
      • Qualification / title
      • Date of certification
      • Signature
      • Registration number
      • Stamp or Registered address of certifier

    Proof of Address

    • Recent Utility Bill (eg: phone / mobile bill, electricity / gas bill) within the last 3 months
    • Recent Bank Statement (within the last 3 months)

    Proof of Income

    • Most Recent Superannuation Statement
    • Center link Statement
  • Australia SBS Applications

    Partnerships

    • Certified copy of the Partnership agreement
    • Email / letter confirming that no formal partnership agreement exists. The email / letter must be from the customer, solicitor or accountant, and include
      a) Full name of the partnership, full name of the partners and ABN
      b) Corporate / work email account and domain name. The email cannot be from a personal email address such as Yahoo, Hotmail, Gmail, etc.
      c) Sender's corporate signature (full name, position etc)
    • Certification Requirements:
      • The phrase, "I certify this to be a true copy of the original document."
      • Full name
      • Qualification / title
      • Date of certification
      • Signature
      • Registration number
      • Stamp or Registered address of certifier

    Trusts

    • Certified copy of the Trust Deed
    • If the applying entity is a unit trust, letter from the accountant confirming the current unit holders.
    • If any of the beneficiaries are business entities, eg, further trusts, the required documents for that entity type
    • Certification Requirements:
      • Full name
      • Qualification / title
      • Date of certification
      • Signature
      • Registration number
      • Stamp or Registered address of certifier
      • Requires to have the statement –"I certify this to be a true copy of the original document"

    Associations

    • Certified copy of the Associations Constitution
    • Certified copy of the Associations Meeting Minutes
    • Certification Requirements:
      • Full name
      • Qualification / title
      • Date of certification
      • Signature
      • Registration number
      • Stamp or Registered address of certifier
      • The phrase, "I certify this to be a true copy of the original document."